Support Center

FAQs and Troubleshooting

If your electronic transactions are submitted to NEBLUEconnect through a clearinghouse, most of your issues must be resolved by contacting them. Please contact your clearinghouse before calling the Support Center.

If you are a direct submitter, the Support Center is able to assist you with technical issues related to the transmission of electronic transactions. Direct Submitters are trading partners who dial in to NEBLUEconnect to send and receive electronic transactions.

If you call about an error on an electronic claim report such as the Quality Edit Report, please be ready to provide:

• the date of transmission
• patient name
• date of service
• claim amount
• the PCN

If you call about an issue related to an electronic remittance advice, please be ready to provide:

• the date of the remit and remit number
• check amount and check number if available
• the provider number

If, upon contacting your clearinghouse, you are advised to call us please have your trading partner number available along with the name of the clearinghouse. A trading partner number is assigned to each entity with which we exchange electronic transactions. It is the key to your electronic mailbox where your incoming files are deposited and where we place outgoing files such as reports and responses. If you submit transactions through a clearinghouse, they are assigned the trading partner number because they need to 'unlock' the electronic mailbox to conduct transactions on your behalf.

Have you changed your trading partner information? Please print the Trading Partner Change Form, fill it out and fax it in.

Contact the Support Center at (402) 398-3603 or toll free (888) 233-8351.