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J.D. Power and Associates Ranking
Two years in a row, Blue Cross and Blue Shield of Nebraska has ranked “Highest in Member Satisfaction among Health Plans in the Heartland Region” according to the J.D. Power and Associates Member Health Insurance Plan Study(SM).
The Study measures seven key factors and BCBSNE customers ranked us consistently high in all of them:
- Provider choice
- Approval processes
- Customer service
- Claims processing
- Statements
- Coverage and benefits
- Information and communication
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